January 1, 2024
At Sloane's Carpet Secret, we value your privacy. This policy explains what information we collect, how we use it, and your choices regarding your information. No secrets here, just high-quality flooring and a commitment to transparency!
1. Information We Collect
We collect information in two ways: directly from you and automatically as you interact with our website or services.
A. Information You Provide Directly
This is the Personal Information you knowingly and voluntarily provide when you interact with us, such as when you:
- Place an order: Name, billing and shipping address, email address, phone number, and payment information (credit card details are processed securely by our payment partners, not stored by us).
- Create an account: Username and password.
- Contact us: Information you include in customer service inquiries, emails, or phone calls.
- Sign up for a newsletter: Email address.
- Request a quote or in-home consultation: Name, address, phone number, and details about your project.
B. Information We Collect Automatically (Usage Data)
When you visit our website, we automatically collect certain data about your device and browsing activity:
- Device Information: IP address, browser type, operating system, and unique device identifiers.
- Tracking Technologies (Cookies): Information about how you use our site, such as pages viewed, time spent on pages, and referring websites. We use cookies to remember your preferences and analyze site traffic.
2. How We Use Your Information
We use the information we collect for several essential business purposes:
- To Fulfill Orders: Process transactions, arrange shipping/delivery, and manage returns and exchanges (this is probably the most important part!).
- To Provide Customer Service: Respond to your inquiries, schedule appointments, and provide support.
- To Improve Our Business: Analyze trends, track website usage, and improve our website, products, and services.
- Marketing & Communications: Send you order updates, newsletters, promotions, and personalized advertisements we think you'll like (who doesn't love a carpet sale?).
- Security & Fraud Prevention: Screen for potential risk, fraud, and illegal activities.
- Legal Compliance: Comply with applicable laws, regulations, and legal processes.
3. Sharing Your Personal Information
We do not sell, trade, or otherwise transfer your Personal Information to outside parties for their independent marketing use. We may share your information with:
- Service Providers: Trusted third-party partners who help us operate our business (e.g., payment processors, shipping carriers, website hosting, email service providers). These parties are required to keep your information confidential.
- Legal & Compliance: When we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
4. Your Rights and Choices
You have rights regarding your Personal Information. You may:
- Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by following the "unsubscribe" link at the bottom of the email.
- Manage Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies.
- Access, Correct, or Delete: Depending on your location, you may have the right to request access to, correct, or delete the Personal Information we hold about you.
5. Data Security
We implement a variety of security measures to maintain the safety of your Personal Information. We use secure socket layer (SSL) technology for sensitive data transmission, and access to your data is restricted to authorized personnel.
6. Children's Privacy
Sloane's Carpet Secret does not knowingly collect information from anyone under the age of 13. Our website and services are directed to individuals who are at least 13 years old or older.
7. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The "Effective Date" at the top will indicate when the policy was last revised.
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Sloane's Carpet Secret
Address: 12360 E 46th Ave. Denver, CO 80239
Email: Sales@sloanescarpet.com
Phone: 303.300.9555